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Operations Analyst II
1 month ago
We are seeking a highly skilled Operations Analyst II to join our team at TD Bank - London Branch. As an Operations Analyst II, you will play a critical role in ensuring the smooth operation of our banking services, providing exceptional customer experiences, and driving business growth.
Key Responsibilities- Transaction Processing: Execute complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.
- Process Improvement: Identify, document, and investigate processes and exceptions arising from transactions and processes beyond first-level operations service delivery.
- Customer Service: Provide accurate and thorough analysis of key process drivers, root causes of cross-functional operational issues, and interpret findings to make recommendations.
- Collaboration: Coordinate with partners on key initiatives, act as a project lead/subject matter expert for small-scale projects/initiatives, and support the timely and accurate completion of business processes and procedures.
- Risk Management: Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards, and procedures.
- Education: Undergraduate degree/college diploma.
- Experience: 3+ years of relevant experience.
- Skills: Sound knowledge and understanding of the operating environment, business process, and procedures, and transaction lifecycle for own area.
TD Bank is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
We are committed to providing a Total Rewards package that reflects our investment in our colleagues to help them and their families achieve their well-being goals. Our Total Rewards package includes a base salary, health and well-being benefits, paid time off, career development, and reward and recognition programs.
