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Customer Engagement Strategist

2 months ago

Glasgow, Glasgow City, United Kingdom Capgemini Full time

Position Overview:

Become a pivotal member of Capgemini's Intelligent Customer Operations team as a Customer Engagement Strategist. In this influential role, you will be responsible for cultivating a robust sales pipeline, crafting tailored customer solutions, and guiding clients in the development of cutting-edge customer experience (CX) strategies. Your expertise will be crucial in evaluating existing processes, proposing innovative technology solutions, and formulating compelling proposals that resonate with client needs.

Key Qualifications:

  • Proficient in designing and implementing contact center solutions
  • Experience in commercial modeling and capacity planning
  • Demonstrated success in acquiring new business clients
  • Skilled in developing CX solutions aligned with client goals
  • In-depth knowledge of emerging technology trends within the CX landscape
  • Experience across diverse sectors including Automotive, Retail, and Energy & Utilities
  • Familiarity with contact center solutions and offerings
  • Commitment to enhancing customer experience outcomes
  • Understanding of automation methodologies
  • Experience with Request for Information (RFI) and Request for Proposal (RFP) processes
  • Solid grasp of contact center technologies

Security Requirements:

Successful candidates will be required to undergo security vetting. There are no nationality or residency limitations, although additional checks may be necessary for individuals residing outside the UK.

Why Choose Capgemini:

Join a dynamic team of experts at Capgemini and play a role in shaping a sustainable and inclusive future. You will gain invaluable experiences, forge meaningful connections, and develop essential skills while assisting clients in harnessing technology to advance their business objectives. Together, we aim to identify transformative opportunities for leading organizations and make a significant positive impact globally.

About Capgemini:

Capgemini stands as a global leader in technology, committed to collaborating with businesses to drive transformation. With a strong focus on innovation and inclusivity, Capgemini empowers over 360,000 professionals across more than 50 countries. Trust Capgemini to meet your business challenges and propel your organization towards future success.