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IT Business Systems Manager
2 months ago
Job Title: IT Business Systems Manager
Location: Manchester, UK
Salary: £50,000 per annum
Company Overview:
We are a leading Managed Service Provider (MSP) based in Manchester, dedicated to delivering exceptional IT services and solutions to a diverse client base. Our commitment to innovation and excellence ensures that we stay ahead in a competitive market, providing top-notch support to our clients.
Job Summary:
As the IT Business Systems Manager, you will be responsible for overseeing and managing our internal Professional Services Automation (PSA) systems (Datto / Autotask), ensuring they effectively support business operations and drive growth. Your role will involve identifying, implementing, and maintaining business processes within the PSA that enhance efficiency and deliver measurable results.
Key Responsibilities:
• Internal System Management: Oversee our internal PSA systems, ensuring they are secure, stable, and compliant with industry standards.
• Project Leadership: Lead system upgrades, new implementations, and process improvements, ensuring seamless integration and minimal disruption to operations.
• Stakeholder Collaboration: Work closely with internal departments to understand their IT needs and implement solutions that enhance business operations.
• Vendor Management: Manage relationships with software providers, including negotiating contracts and ensuring optimal service delivery.
•User Support and Training: Provide training and support to staff to maximise the effective use of IT systems, including the creation of user guides and documentation.
• Data Management: Ensure all company data within the CRM is accurate, up-to-date, and properly maintained.
• Risk Management: Identify and mitigate system-related risks, ensuring business continuity and robust data security measures.
• Reporting: Produce detailed IT reports for senior management, highlighting key metrics, system performance, and project statuses.
Qualifications:
•Experience: Several years of experience in an MSP or similar environment, with a strong background in systems administration and project management.
• Technical Expertise: In-depth knowledge of PSA systems, particularly within the Datto/Autotask ecosystem.
• Project Management: Proven experience in leading IT projects from conception through to implementation and ongoing support.
• Communication Skills: Strong interpersonal skills, with the ability to communicate effectively across all levels of the organisation.
• Problem-Solving: Demonstrated ability to analyse and resolve complex technical issues.
Desired Attributes:
• Proactive and Innovative: A forward-thinking approach with a focus on continuous improvement.
• Analytical Abilities: Strong decision-making skills, with the ability to make informed choices under pressure.
• Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve business objectives.
• Commitment to Growth: A passion for continuous learning and professional development.
