Customer Service Operations Manager
2 weeks ago
We are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards are met while delivering exceptional customer experiences.
Key Responsibilities- Lead and manage a team of customer service and complaints professionals to deliver exceptional customer experiences.
- Develop and implement strategies to improve customer satisfaction, reduce complaints, and increase operational efficiency.
- Collaborate with cross-functional teams to ensure seamless customer journeys and effective complaint resolution.
- Monitor and analyze customer feedback, complaints, and operational metrics to identify areas for improvement.
- Develop and implement training programs to enhance customer service skills and knowledge.
- Ensure compliance with regulatory requirements, industry standards, and company policies.
- Manage and mitigate risks associated with customer complaints and operational issues.
- Develop and maintain effective relationships with stakeholders, including customers, colleagues, and external partners.
- Proven experience in customer service and complaints management, preferably in a regulated environment.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to analyze complex data and identify areas for improvement.
- Strong problem-solving and decision-making skills, with the ability to work under pressure.
- Knowledge of regulatory requirements, industry standards, and company policies.
- Ability to work collaboratively as part of a team and contribute to a positive and inclusive work environment.
Frasers Group is a dynamic and innovative company that offers a range of benefits and opportunities for professional growth and development. As a Customer Service and Complaints Operations Manager, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our business.
We offer a competitive salary and benefits package, including a range of perks and rewards for our colleagues. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service and Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Operations Manager to join our team at Frasers Group. As a key member of our leadership team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, and regulatory standards are met while...
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Customer Service Operations Manager
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
1 week ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, and regulatory standards are...
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Customer Service Operations Manager
1 week ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, and regulatory standards are...
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Customer Service Operations Manager
7 days ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled Customer Service and Complaints Operations Manager to lead and manage the successful...
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Customer Service Operations Manager
7 days ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled Customer Service and Complaints Operations Manager to lead and manage the successful...
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, TCF, and regulatory standards...
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeCompany OverviewFrasers Group is a leading retail company that is redefining the industry through digital innovation and unique customer experiences. With a portfolio of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME, we are committed to delivering flexible and convenient ways to pay across our collection of brands.Job...
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Customer Service Operations Manager
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeCompany OverviewFrasers Group is a leading retail company that is redefining the industry through digital innovation and unique customer experiences. With a portfolio of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME, we are committed to delivering flexible and convenient ways to pay across our collection of brands.Job...
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Customer Service and Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeJob Title: Customer Service and Complaints Operations ManagerJoin our team as a Customer Service and Complaints Operations Manager, where you will lead and manage the successful delivery of the operational contact centre plan, maximising the performance of your teams across all channels. Your key responsibilities will include ensuring continuous improvement,...
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Customer Service and Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeJob Title: Customer Service and Complaints Operations ManagerJoin our team as a Customer Service and Complaints Operations Manager, where you will lead and manage the successful delivery of the operational contact centre plan, maximising the performance of your teams across all channels. Your key responsibilities will include ensuring continuous improvement,...
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Customer Service and Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeJob DescriptionJob Summary:We are seeking an experienced professional to lead and manage the successful delivery of our operational contact centre plan, maximising the performance of their teams across all channels, ensuring that continuous improvement, quality, and regulatory standards are met while delivering customer experience goals and objectives.Key...
