E-Commerce Administrator

We are seeking a highly organized and detail-oriented E-Commerce Administrator to join our team at Innobuild UK. As an E-Commerce Administrator, you will play a crucial role in supporting our Operations Manager to ensure the smooth operation of our online retail platform.

• Create and maintain accurate and up-to-date product listings on Sage, ensuring that product information, images, and pricing are accurate and complete.
• Coordinate with vendors and suppliers to obtain product data and update inventory levels accordingly.
• Conduct regular audits of product listings to identify and correct any discrepancies or errors.

• Process customer orders in a timely and accurate manner, including order verification, payment processing, and shipment coordination.
• Take phone orders and communicate order status and tracking information to customers, providing excellent customer service and resolving any issues or inquiries promptly.
• Monitor order fulfilment and shipping processes to ensure timely delivery and customer satisfaction.

• Maintain accurate inventory records and stock levels, monitoring product availability and replenishment needs.
• Coordinate with the logistics teams to manage inventory transfers, stock adjustments, and returns.
• Coordinate shipment schedules and logistics with internal teams and external partners.

• Assist the E-Commerce and Marketing team with generating leads and providing feedback and insights on customer preferences, competitor analysis, market trends, and competitor activities to support strategic decision-making.

• Proven experience in operations, sales support, or customer service ideally within e-commerce.
• Strong attention to detail and organisational skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proficiency in Microsoft Office suite (Word, Excel).
• Experience with Sage 50 Accounts desirable.