Client Relations Manager

2 weeks ago


Little Irchester, United Kingdom Axi Recruitment Full time

Position Overview:
Client Relations Manager

Location:
Wellingborough

Compensation:
£35,000 - £45,000 DOE

Working Hours:
Monday to Friday, 39.5 hours per week

About the Company:
Axi Recruitment is excited to partner with one of the UK's premier automotive solutions providers.

Our client is on the lookout for a seasoned Client Relations Manager who will be an integral part of the management team, dedicated to enhancing service delivery, departmental frameworks, resources, systems, standards, and operational processes throughout the organization.


Key Responsibilities:

  • Establish and execute a robust framework for effective complaint resolution, investigation, and root cause analysis.
  • Oversee the formulation and be accountable for the deployment and execution of complaint management strategies and policies across the organization.
  • Ensure that all customer grievances are comprehensively and impartially investigated within established service standards.
  • Commit to the highest standards of customer service, advocating for the customer throughout the organization, with the ability to analyze outcomes.
  • Lead, develop, and inspire the client relations team to ensure performance, conduct, training, and HR requirements are met effectively.

Candidate Profile:

  • Previous experience in complaint management within the insurance or regulated services sector is preferred.
  • Exceptional communication skills, both verbal and particularly written.
  • Proven experience in managing and nurturing a team.
  • Proficient in effectively engaging with customers, clients, regulators, and third parties.
  • Strong organizational skills with the ability to prioritize a demanding workload and meet agreed deadlines, targets, and objectives in a results-driven environment.
  • Excellent analytical and decision-making capabilities.

Perks and Benefits:
* 32 days of annual leave, inclusive of bank holidays

  • Additional day off for your birthday
  • Holiday purchase scheme
  • Employee benefits program
  • Complimentary parking
  • Free food days

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