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Automotive Service Manager
2 months ago
We are seeking a highly skilled and experienced Aftersales Manager to join our team at Group 1 Automotive. As an Aftersales Manager, you will play a crucial role in ensuring the delivery of exceptional customer service and driving business growth.
Key Responsibilities:- Manage the aftersales teams, including parts, vehicle technicians, and service advisors, to ensure seamless customer experiences.
- Monitor performance against agreed targets and budgets, identifying areas for improvement and implementing corrective actions.
- Analyze performance data to inform strategic decisions and drive business growth.
- Develop and implement training programs to enhance the skills and knowledge of aftersales teams.
- Collaborate with other departments to ensure alignment and effective communication.
- Previous experience in a similar role within the automotive industry.
- Comprehensive knowledge of the motor trade, including aftersales operations and customer service principles.
- Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- State-of-the-art facilities and modern automotive technology.
- Flexible working arrangements, including part-time and term-time options.
- Family-friendly benefits, including enhanced paternity and maternity leave.
At Group 1 Automotive, we pride ourselves on our five core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. We are committed to providing a supportive and inclusive work environment that fosters growth, development, and success for all our employees.
