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Automotive Claims Specialist

1 month ago

Potter Street, United Kingdom Perfect Placement Full time
Technical Claims Advisor Role

We are seeking a skilled Technical Claims Advisor to join our team at Perfect Placement. As a Technical Claims Advisor, you will play a crucial role in guiding customers through the warranty claims process, working with internal and external customers to resolve issues, and utilizing your ability to balance diplomacy with assertiveness to negotiate at all levels.

Key Responsibilities:
  • Guiding customers through the warranty claims process
  • Working with internal and external customers to resolve issues
  • Utilizing diplomacy and assertiveness to negotiate at all levels
  • Resolving claims across various platforms, including telephone, email, and online
  • Maintaining company service levels and providing professional and friendly service
Requirements:
  • Professional track record as a Vehicle Technician or Service Advisor
  • Strong technical knowledge and customer service skills
  • Ability to work in a motivated and supportive environment
Benefits:
  • Basic Salary up to £30,000 p.a. (depending on experience)
  • 20 days annual leave increasing with length of service (plus Bank Holidays)
  • Enhanced sick pay
  • Pension contributions 4% employee and 4% employer
  • Life Assurance 4 x basic salary
  • Access to discount platform with over 800 retailers
  • Employee wellbeing hub
  • Cycle to work scheme

If you are a motivated and skilled individual looking to make a difference in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.