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Customer Support Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, helping them with their financial needs and queries.
Key Responsibilities
- Provide excellent customer service and support to customers, responding to their queries and resolving issues in a timely and professional manner.
- Work closely with colleagues to ensure that customers receive a seamless and consistent experience.
- Develop and maintain a deep understanding of our products and services, enabling you to provide accurate and informed advice to customers.
- Identify and escalate complex customer issues to senior colleagues or management, ensuring that customers receive the support they need.
- Contribute to the development and implementation of customer service initiatives, aimed at improving customer satisfaction and loyalty.
About You
We are looking for a talented and enthusiastic individual who is passionate about delivering exceptional customer service. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
Requirements
- Excellent customer service skills, with the ability to respond to customer queries and resolve issues in a timely and professional manner.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Basic knowledge of financial services and products, with a willingness to learn and develop your skills.
- Ability to work flexibly, including some evenings and weekends, to meet the needs of our customers.
What We Offer
We offer a competitive salary and benefits package, including a generous pension contribution, annual performance-related bonus, and share schemes. You will also have access to a range of wellbeing initiatives and generous parental leave policies.
About Us
Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to building a truly inclusive workplace where all colleagues have the opportunity to make a real difference.
