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Community Delivery Manager

2 months ago

Chester, Cheshire, United Kingdom Evri Full time
Evri Community Delivery Manager

We are seeking a highly skilled and motivated Community Delivery Manager to join our team at Evri. As a key member of our delivery unit, you will be responsible for ensuring the highest level of customer satisfaction through effective management of our self-employed and SE+ couriers.

Key Responsibilities:
  • Drive continuous performance improvement across delivery units through successful capacity management and round coverage.
  • Measure and drive improvement across key performance metrics, including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries, and End of Life.
  • Develop and implement strategies to minimize business risk and ensure all requirements are met.
  • Motivate and engage self-employed couriers to deliver exceptional customer service.
  • Ensure timely resolution of customer concerns through effective communication and collaboration with couriers and customer service agents.
  • Manage relationships with delivery units to ensure high-quality service delivery.
  • Ensure safe Health and Safety practices are in place and any failures are identified and resolved promptly.
Requirements:
  • Current UK driving license.
  • Previous experience in coaching, supporting, and motivating colleagues.
  • Problem-solving and planning effective contingencies and solutions.
  • Customer-focused approach.
  • Competent negotiation skills.
  • Ability to adapt to different styles and behaviors.
What We Offer:

We offer an excellent remuneration package with opportunities for progression, learning, and development. If you have the experience, drive, and dedication to make your mark within our business, we encourage you to apply.