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Helpline Support Specialist

2 months ago

Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time
About the Role

We are seeking a skilled and compassionate Helpline Operator to join our team at Betsi Cadwaladr University Health Board. As a Helpline Operator, you will play a vital role in providing emotional support, advice, and information to individuals living with mental health issues, dementia, and substance misuse.

Key Responsibilities
  • Respond to incoming calls on our 24-hour helplines, providing empathetic and non-judgmental support to callers.
  • Make outgoing calls to respond to voicemail messages and follow up with callers.
  • Work collaboratively with colleagues to provide a comprehensive support service.
  • Develop and maintain knowledge of mental health issues, dementia, and substance misuse to provide informed support.
  • Participate in training and development opportunities to enhance skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work well in a team and independently.
  • Basic computer skills and experience with customer relationship management systems.
  • Knowledge of mental health issues, dementia, and substance misuse.
  • Ability to work flexible hours, including evenings, weekends, and bank holidays.
What We Offer

As a Helpline Operator at Betsi Cadwaladr University Health Board, you will have the opportunity to make a positive impact on the lives of individuals and families affected by mental health issues, dementia, and substance misuse. You will receive comprehensive training and development opportunities to enhance your skills and knowledge. We offer a supportive and inclusive work environment, with a focus on employee well-being and career development.