Customer Service Representative

4 days ago

Edinburgh, Edinburgh, United Kingdom Enterprise Holdings Full time
About Enterprise Mobility

Enterprise Mobility is a leading provider of fleet management solutions, operating in over 90 countries and territories. As a family-owned business, we prioritize stability and long-term growth, allowing us to invest in our employees and customers.

Role Overview

We are seeking a Customer Assistance Representative to join our team in Edinburgh. This role offers a unique opportunity to provide exceptional customer service and support, working closely with internal and external customers to resolve queries and issues.

Key Responsibilities
  • Provide high-level customer service via phone, email, and in-person interactions
  • Build and maintain strong relationships with customers, understanding their needs and preferences
  • Communicate effectively with colleagues and stakeholders to ensure seamless customer support
  • Manage multiple deadlines and administrative tasks, prioritizing customer needs
  • Participate in training and development programs to enhance skills and knowledge
Benefits
  • Competitive hourly rate of £11.44
  • 25 days paid holiday per year, plus public holidays and additional days after 5 years of service
  • Life assurance, short and long-term disability, and pension plan
  • Relocation assistance, employee assistance program, and volunteer time off
  • Discounted car rental hire and Enterprise Car Club membership
  • Cycle to work scheme and partner discounts
Training and Development

We offer a comprehensive training program, including in-house development and hands-on training in areas such as fleet logistics, marketing, finance, and operations. This program provides opportunities for career advancement and professional growth.

Location

The role is based in Edinburgh, with a 42.5-hour workweek, Monday to Friday, 08:00-17:00.

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