Shift Manager
7 days ago
Glenshire Group is a diversified conglomerate with a strong presence in the retail and hospitality sectors. Our company was established to consolidate various business interests and expand our portfolio.
Reports To: Restaurant General Manager
Position Overview:
As a Team Lead, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that customers receive exceptional service and that our team members are motivated and productive.
**Key Responsibilities:**
Operational Responsibilities:
• Identify and resolve bottlenecks in our workstation operations
• Ensure that all products served to customers meet our quality standards
• Oversee the preparation of all workstations for peak periods
• Follow all restaurant safety procedures and coach others to do the same
• Stay informed about restaurant financial and customer metrics
• Demonstrate accountability for growing sales
Leadership Responsibilities:
• Act as a model leader and coach for our team members
• Communicate effectively with colleagues and customers
• Train new team members and provide ongoing support
• Oversee team members during shifts and provide guidance as needed
• Demonstrate a growth mindset by learning from mistakes and continuously improving
• Coach and direct team members in a respectful and supportive manner
Culture Responsibilities:
• Champion our company culture and values
• Prioritize customer needs over tasks currently being performed
• Demonstrate positive energy and handle customer issues on the spot
• Make decisions that benefit our customers
• Coach team members on resolving customer issues
• Foster a positive relationship with colleagues and customers
• Embrace a culture of recognition and reward
Educational and Experience Requirements:
• Previous experience in the food retail or service industry is preferred
• Ability to exceed customer satisfaction expectations
• Strong communication and interpersonal skills
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