Funeral & Memorial Consultant

We are seeking a highly skilled and compassionate individual to join our Funeralcare team as a Funeral & Memorial Consultant. As a key member of our team, you will play a vital role in providing exceptional end-of-life care and support to our clients and their families.

• Client Support: Provide guidance and support to clients as they navigate the process of arranging a funeral or memorial service, ensuring that their individual needs and wishes are met.
• Funeral Arrangements: Coordinate and deliver funeral arrangements, memorialisation orders, and aftercare services with precision and attention to detail, ensuring that every aspect meets our high standards.
• Compliance and Quality: Maintain compliance with company policies, statutory legislation, internal KPIs, Funeral Director Code, and FCA regulation, providing assurance to our clients and stakeholders.
• Deceased Care: Ensure the correct care of the deceased, including conducting daily checks and facilitating Reflection Room visits for families.
• Community Engagement: Participate in community engagement initiatives, promoting the End-of-Life Services / Southern Co-op brand and building relationships with local communities.

• IT Literacy: Proficient in using MS Office and other relevant software.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
• Organisation and Attention to Detail: Strong organisational skills and attention to detail, ensuring accuracy and precision in all aspects of the role.
• Resilience and Adaptability: Ability to work independently and as part of a team, with a high level of resilience and adaptability.
• Empathy and Compassion: High level of understanding, empathy, and compassion, with the ability to provide sensitive and supportive care to clients and their families.

• Annual Leave: 31 days of annual leave (including bank holidays), increasing to a maximum of 36 days after 10 years' service.
• Discounts and Perks: 20% discount in stores, healthcare cash plan, share incentive plan, NEST pension, cycle-to-work scheme, and opportunities for skills development through apprenticeships and in-house training programs.