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Travel Money Specialist

2 months ago

Glossop, Derbyshire, United Kingdom Travelex Full time
Travel Money Advisor Role

About the Role:

We are seeking a skilled Travel Money Advisor to join our team at Travelex. As a key member of our team, you will be responsible for providing exceptional customer service and expert advice on foreign exchange and travel money solutions.

Key Responsibilities:

  • Nurture and form relationships with customers to understand their travel and currency requirements.
  • Establish yourself as a trusted advisor, providing support and guidance on Travelex products and services.
  • Process foreign exchange transactions accurately and efficiently.
  • Deliver on key performance goals, both procedural and customer-focused.
  • Utilize your attention to detail to process daily online FX requests and deliveries.
  • Implement best practice legal and regulatory standards, adhering to Travelex compliance procedures.

Requirements:

  • Numerical proficiency, with a strong grasp of numbers and handling large amounts of cash.
  • IT proficiency, with a basic understanding of computers and in-house till systems.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • A desire to succeed and make a positive impact on our customers' experiences.

What We Offer:

  • A comprehensive voluntary benefits package, including discounted corporate rates on insurance and products.
  • Employee wellness programs, offering guidance and tips on physical, mental, and financial wellbeing.
  • A wide range of employee discounts through Bravo Benefit.
  • Flexible hours and shift patterns, with opportunities for overtime.
  • 25 days' holiday (pro-rata), plus bank holidays and the option to sell additional days.
  • The opportunity to earn a monthly bonus on top of base salary for hitting targets.
  • A pension with a great provider, Scottish Widows.

About Travelex:

We are a market-leading specialist provider of foreign exchange, with a network of stores and a trusted brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.