Benefits Senior Specialist

1 day ago

Welwyn Garden City, Hertfordshire, United Kingdom Roche Full time
About the Role

We are seeking a highly skilled Benefits Senior Specialist to join our People Support Solutions team at Roche. As a key member of our team, you will play a critical role in ensuring the successful delivery of our global and local benefits programs.

Key Responsibilities
  • Manage benefits programs, including insurances, flexible benefits, and long service awards, ensuring timely and accurate administration.
  • Implement local benefits policies and support the global benefits program, including system setup, employee communications, and documentation updates.
  • Support management of benefits vendors and monitor key Service Level Agreements (SLAs).
  • Provide customer service on benefits-related activities, inquiry resolution, and troubleshooting.
  • Monitor data flows across systems and ensure timely and accurate processing.
  • Ensure regulatory compliance and align with country-specific requirements.
  • Collaborate with People & Culture chapters to support system maintenance activities and drive continuous improvement initiatives.
  • Provide advisory support to first-level support teams and serve as the expert for more complex inquiries.
  • Actively contribute to process improvements and knowledge development within the team.
Requirements
  • Education: A degree in a relevant field is preferred, or equivalent qualifications are acceptable.
  • Experience: You bring significant experience in benefits administration within a shared service center environment, with knowledge of benefits operations and vendor management preferred.
  • Skills: Advanced Excel and/or Google Sheets skills, excellent attention to detail, and strong analytical abilities are essential. You thrive in a matrix organization and can work independently in a fast-paced, changing environment.
  • Communication: Strong English communication skills (written and spoken) are required. Proficiency in additional languages (German, French, Italian, Spanish, Portuguese, Hungarian, Chinese) is an advantage based on the region.
  • Core Capabilities: You demonstrate customer centricity, end-to-end accountability, problem-solving, and a growth mindset in your day-to-day interactions.
About Roche

At Roche, we believe in fostering a collaborative, inclusive, and innovative work environment. As a Benefits Senior Specialist, you will have the opportunity to shape processes and contribute to meaningful outcomes that improve the employee experience across the organization.

We are committed to creating a diverse and inclusive environment where every voice matters. Our success is built on innovation, curiosity, and diversity. We recognize the importance of flexible working and will review all applicants' requests with care.

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