IT Service Desk Analyst

2 weeks ago


Chesterfield, Derbyshire, United Kingdom Greencore Group Lts Full time
About Greencore Group Ltd

We are a leading manufacturer of convenience food in the UK, dedicated to making every day taste better. Our purpose is to supply high-quality food products to major supermarkets, convenience stores, and other retailers across the UK.

Job Summary

We are seeking an IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and resolving IT issues for our employees. This is a fast-paced environment where you will work closely with our IT team to ensure seamless IT operations.

Key Responsibilities
  • Provide technical support and resolve IT issues for employees via phone, email, or our support portal.
  • Work collaboratively with our IT team to ensure timely resolution of IT issues and meet business needs.
  • Utilize problem-solving skills to troubleshoot and resolve complex IT issues.
  • Document and track IT issues and resolutions for future reference.
  • Participate in on-call rotations to provide 24/7 support for critical IT issues.
Requirements
  • Outgoing and positive customer service-focused individual with a methodical approach to problem-solving.
  • Experience in user account administration, Microsoft Office 365, PC build, and PC troubleshooting.
  • Previous IT support experience and a desire to advance in the IT field.
  • A full clean UK driver's license and access to a vehicle.
What We Offer
  • Competitive salary and job-related benefits.
  • Holidays and pension matching.
  • Company share save scheme and Greencore qualifications.
  • Exclusive employee discount platform and access to a wellbeing centre.


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