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Area Operations Manager
2 months ago
About the Role
As an Area Nightshift Manager at Amazon, you will be responsible for leading a team that ensures the efficient and safe operation of our logistics network. You will be the driving force behind process improvements, quality control, and productivity enhancements. Your expertise will be crucial in creating a culture of safety and wellbeing, analyzing and implementing changes to maintain high-quality standards, and overseeing projects to streamline processes and optimize productivity.
Key Responsibilities
- Create and drive a culture of safety and wellbeing within the team.
- Analyze and implement changes to maintain high-quality standards and productivity levels.
- Oversee projects to streamline processes, optimize productivity, and improve quality of service for customers.
- Analyze shift performance against business objectives and implement actions to improve operational excellence.
- Collaborate with management-level colleagues to standardize shift practices.
A Day in the Life
You will work on a shift pattern at one of our sites, focusing on creating a productive and safe environment. Your main responsibilities will include owning and driving a culture of safety, upholding quality and shift performance standards, and overseeing process improvements within your area. You will also drive the implementation of new ideas and initiatives to enhance the customer experience.
About the Team
Amazon Logistics, or AMZL, is responsible for handling 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to deliver millions of physical products to our customers. Our goal is to provide a seamless delivery experience and roll out global delivery solutions for our newest concepts, such as Amazon Fresh, Prime Now, and Amazon Restaurants. Our 'on the road' people work with Amazon Flex, a network of delivery contractors, to continually raise the bar for customer experience with new, innovative delivery services.
Requirements
A degree and relevant experience in people management are essential. You should also have experience in communicating with a wide range of stakeholders, including peers and leadership, and using data or anecdotal evidence to influence business decisions. Advanced proficiency in verbal and written English and local language is required. Experience working with Lean, Six Sigma, and Kaizen techniques, as well as relevant experience working with the MS Office suite, are preferred.
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