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End User Computing Specialist

3 months ago

York, York City, United Kingdom Investigo Change Solutions Full time
Job Overview
Position: End User Compute Engineer
Type: Hybrid Work Model
Employment: Permanent

Role Summary:
The End User Compute Engineer is responsible for managing and enhancing the operational performance of the end-user computing environment. This role encompasses a variety of responsibilities aimed at ensuring seamless user experiences and operational efficiency.

Key Responsibilities:
  • Oversee daily operational performance of the end-user computing environment, ensuring adherence to established SLAs and KPIs.
  • Implement changes to the end-user computing environment to align with evolving business needs.
  • Drive continuous service improvement initiatives.
  • Respond promptly to critical incidents, ensuring minimal disruption to services.

Operational Excellence:
  • Guarantee the effective functioning of the end-user computing environment, which includes:
    - Configuration and security hardening of front-end devices.
    - Selection and validation of hardware tailored to user personas.
    - Management of desktop applications, particularly O365 and related software.
    - Oversight of application and operating system lifecycle management.
    - Execution of patch management, focusing on Intune, Autopilot, MDM, and OS updates.
    - Conduct vulnerability management and ensure robust print services.

  • Ensure that operational services meet agreed-upon SLAs; if standards are not met, implement corrective actions.
  • Monitor the end-user computing environment for service performance, promptly addressing any identified issues within the established SLAs.