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Duty Manager Lead

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at SSP Group. As a Duty Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Lead a team of hospitality professionals to deliver exceptional customer service and drive sales growth.
  • Manage the day-to-day operations of the unit, including opening and closing procedures, staff scheduling, and inventory management.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and achieve business objectives.
  • Monitor and control costs, including labor, inventory, and supplies.
  • Identify and capitalize on opportunities to increase sales and revenue.
Requirements
  • At least 1 year of experience working as a supervisor in a hospitality or retail role.
  • Proven track record of delivering exceptional customer service and driving sales growth.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Basic math skills and attention to detail.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • Collaborative and dynamic work environment.
  • Employee discounts and perks.
  • Recognition and rewards for outstanding performance.
Why Join SSP Group?

At SSP Group, we are committed to delivering exceptional customer experiences and driving business growth. We offer a dynamic and supportive work environment, with opportunities for career advancement and professional development. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.