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Senior Receptionist

2 months ago

London, Greater London, United Kingdom Franco's London Full time
About Franco's London

Franco's London is a family-owned restaurant with a rich history, dating back to 1946. We are a leading provider of traditional and contemporary Italian cuisine in the heart of London.

Job Summary

We are seeking an experienced and skilled Senior Receptionist to join our Front of House team at Franco's London. As a key member of our team, you will be responsible for providing exceptional customer service, managing front-of-house operations, and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Manage front-of-house operations, including supervising staff, coordinating events, and maintaining a clean and organized environment.
  • Develop and maintain relationships with regular guests, ensuring a personalized and welcoming experience.
  • Collaborate with the management team to achieve business objectives and improve operational efficiency.
  • Stay up-to-date with industry trends and best practices, applying knowledge to enhance the guest experience and drive business growth.
Requirements
  • Previous experience as a Receptionist in a similar establishment, with a proven track record of delivering exceptional customer service.
  • Strong communication, organizational, and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work flexible hours, including evenings and weekends, and be available for on-call duties as required.
  • Knowledge of hospitality industry software and systems, including Sevenrooms and TISSL/Horizon.
  • Right to work in the UK is a requirement.
What We Offer
  • A competitive salary, ranging from £13.90 to £15.90 per hour, or £31,500 to £36,500 per year, plus a yearly bonus.
  • A comprehensive benefits package, including company sickness pay, company pension scheme, and uniform provision.
  • Opportunities for career progression and professional development, including training and development programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.