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Media Relations Specialist

2 months ago

London, Greater London, United Kingdom Arriva UK Trains Limited Full time
About the Role

We are seeking a highly skilled Media Relations Manager to join our Corporate Affairs team at Arriva UK Trains Limited. As a key member of our team, you will be responsible for developing and implementing effective media relations strategies to enhance our reputation and drive business growth.

Key Responsibilities
  • Media Relations: Develop and maintain relationships with national and regional media outlets, securing press coverage and managing media inquiries.
  • Corporate Communications: Create and disseminate compelling editorial articles, press releases, and other communications materials to showcase our company's story and achievements.
  • Awards and Recognition: Identify and apply for industry awards and recognition programs, working closely with internal teams to ensure successful submissions.
  • Crisis Management: Develop and maintain our crisis management plan, ensuring it is up-to-date and effective in managing potential crises.
  • Social Media: Lead the strategic management and implementation of our social media strategy across all channels, setting the tone and standards for our online presence.
  • Customer Relations: Manage a dotted line relationship with customer relations colleagues, delivering social customer service and ensuring seamless communication with our customers.
  • Communications Campaigns: Develop and deliver communications campaigns to target specific audiences and drive business objectives.
  • Event Management: Plan and execute corporate events to generate PR coverage and engage with key stakeholders.
  • Media Coordination: Coordinate filming requests from the media, ensuring opportunities are adequately supervised and managed.
Requirements
  • Excellent Communication Skills: Strong written and oral communication skills, with the ability to translate complex information into engaging messaging.
  • Media Relations Experience: Significant experience working in a busy press office or PR team, with a strong understanding of national and regional media.
  • Crisis Management: Ability to remain calm under pressure and handle reactive issues, with experience of conducting creative, proactive media campaigns.
  • Social Media: Understanding of the development of social media and digital content in support of media relations campaigns.
  • Specialist Media Distribution: Knowledge of specialist media distribution, monitoring, measurement, and evaluation mechanisms.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to form strong relationships with journalists and staff across our business.
  • Flexibility: Ability to work well with senior colleagues at the highest levels, including the Managing Director, and be flexible on other tasks as required.
About Us

At Arriva UK Trains Limited, we value diversity and inclusion, and strive to create a culture where every individual feels valued and respected. We offer a competitive salary and benefits package, as well as opportunities for growth and development.

Our benefits include:

  • Free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central, and NEXUS.
  • Defined Benefit Pension Plan.
  • Arriva Village - access to online benefits and discounts.
  • Cycle to Work Scheme.
  • Employee Assistance Plan.
  • Physio Line - complimentary 24-hour physio for everyone.
  • Health Shield - affordable healthcare cash plan offering a wide variety of benefits.
  • Eye Care - free eye tests and up to £80.00 towards lenses and frames for computer use.
  • 25 days annual leave, plus statutory holidays.
  • Flexible working.
  • Support - Peer Support, Samaritans, and Railway Chaplains.