Rail Replacement Coordinator

2 weeks ago


Swansea, City and County of Swansea, United Kingdom Transport UK London Full time

About the Role

The Rail Replacement Coordinator will be responsible for managing transportation services across the Wales network during times of disruption and pre-planned work. This role will require strong communication and problem-solving skills to ensure a smooth and safe experience for customers.

Key Responsibilities

  • Manage transportation services during disruptions and pre-planned work
  • Communicate with customers and stakeholders to ensure a smooth experience
  • Make decisions to resolve transportation issues and ensure safety
  • Work collaboratively with the special events team to support transportation needs

Requirements

  • Customer-focused approach with excellent communication skills
  • Ability to work in a fast-paced environment with strong problem-solving skills
  • Systematic approach to working with attention to detail
  • Flexibility to work at short notice and adapt to changing circumstances

Benefits

  • Competitive salary and range of benefits
  • Opportunity to work in a dynamic and fast-paced environment
  • Training and development opportunities to enhance skills and knowledge
  • Access to employee assistance programs for support and well-being


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