Shift Leader

3 weeks ago

Dundee, Dundee City, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a highly motivated and organized Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for overseeing the store operations, ensuring a smooth and efficient customer experience, and leading a team of colleagues to achieve exceptional results.

Key Responsibilities
  • Coordinate store operations, including opening and closing procedures, to ensure a seamless customer experience.
  • Lead a team of colleagues, providing guidance, support, and coaching to ensure they are equipped to deliver excellent customer service.
  • Monitor and maintain store standards, including cleanliness, stock levels, and visual merchandising.
  • Develop and implement strategies to improve customer satisfaction, sales, and operational efficiency.
  • Collaborate with other departments, such as HR and logistics, to ensure effective communication and problem-solving.
  • Manage and resolve customer complaints and issues in a professional and courteous manner.
Requirements
  • Proven experience in a retail or customer-facing role, with a strong track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work flexibly, including evenings, weekends, and public holidays.
  • Knowledge of retail operations, including stock management, visual merchandising, and customer service.
What We Offer
  • A competitive salary and benefits package, including a pension scheme and life insurance.
  • Opportunities for career development and progression, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A range of employee benefits, including discounts on Tesco products and services, and access to our colleague networks.

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