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Digital Support Specialist
2 months ago
We are seeking a highly skilled Digital Support Specialist to join our Digital and Technology Services (DTS) team. As a key member of our team, you will provide exceptional IT support and drive digital transformation across the organization.
Key Responsibilities:- Provide high-quality, customer-focused support for technical incidents and service requests.
- Contribute to the continuous improvement of digital processes and services.
- Develop and maintain our IT Service Management (ITSM) application using low-code platforms.
- Handle internal first-line technical incidents and service requests, providing diagnosis and resolution.
- Communicate updates and deploy fixes, workarounds, or escalations in line with agreed SLAs.
- Contribute to the upskilling of our user community by developing and providing onboarding and digital skill enhancement sessions, guidance, and self-help resources.
- Proactively identify, create, and maintain knowledge articles for internal colleagues and the Digital and Technology Services department.
- Previous experience in a Service Desk/Support role with exceptional attention to detail and communication skills.
- Ability to work independently and under pressure.
- Strong understanding of hardware, Windows, Android operating systems, End-Point Management and Security, Collaboration Tools, Networking, Microsoft 365, Remote Support Tools, ITIL Framework, and GDPR guidelines.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional IT support and driving digital transformation, we encourage you to apply for this exciting opportunity.
