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Out-of-Hours IT Support Specialist
2 months ago
Company: Assembly Managed Services
Location: Remote
Contract Type: Zero-hours contract
Company Overview:Assembly Managed Services is a leading provider of IT support, telephony, mobiles, and data connectivity solutions. Our commitment to delivering high-quality services without compromise has earned us a reputation as a trusted partner for businesses.
Role Overview:We are seeking a skilled and dedicated IT Support Engineer to join our team on a zero-hours contract basis. As an out-of-hours support specialist, you will work remotely and play a critical role in ensuring the smooth operation of our customers' IT systems.
Key Responsibilities:- Availability: Be on standby during specified out-of-hours periods to respond promptly to incidents and service requests.
- Remote Support: Provide remote technical assistance to end-users, diagnosing and resolving issues related to hardware, software, and network connectivity.
- Incident Management: Log incidents, prioritize tasks, and escalate critical issues as necessary.
- Documentation: Maintain accurate records of incidents, resolutions, and procedures.
- Communication: Keep stakeholders informed about ongoing incidents and expected resolution times.
- Security: Ensure compliance with security protocols and best practices.
- Proven experience in IT support, preferably in an out-of-hours capacity.
- Strong troubleshooting skills across Windows and macOS environments.
- Familiarity with remote desktop tools and ticketing systems.
- Excellent communication skills, both written and verbal.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.
- Flat Fee for Availability: We offer a competitive flat fee for being on standby during out-of-hours periods.
- Hourly Rate: In addition to the flat fee, you'll receive an hourly rate for any actual work performed during these hours.
Interested candidates should submit their CV and a brief cover letter outlining their relevant experience to Assembly Managed Services.
