Onboarding Specialist
1 month ago
About the Role:
This is an exciting opportunity to join BSI's dynamic team of Managed Account Advisors in delivering projects and customer service to our clients.
As a key member of our Client Service Centre, you will work closely with internal and external clients to maintain their schedule of audits and certification requirements, ensuring BSI upholds the highest levels of service and adherence to our accreditation rules.
Responsibilities:
- Proactively identify solutions for un-booked visits within a region, utilizing planning tools to ensure timely delivery of projects.
- Take ownership of availability for external delivery teams, collaborating with Operations Managers to optimize diary usage.
- Handle inbound and outbound calls effectively, maintaining BSI's 'Tone of Voice' and quality standards.
- Negotiate with clients to minimize diary changes, implementing our Short Notice Cancellation policy as needed.
- Address re-work due to sickness or leavers within the delivery community, ensuring prompt action is taken.
- Monitor un-booked assessments and update systems accordingly, ensuring no un-booked work is left in previous months.
- Identify opportunities to support existing clients through growth of their certification portfolio.
- Process administrative tasks associated with visit booking in a timely and accurate manner.
- Take ownership of problem resolution, escalating to the Relations/Retention team as necessary.
- Collaborate with the Client Service Centre to deliver a 'Client First' service, supporting each other to achieve shared goals.
Requirements:
- Experience in dealing with the operational side of client account management.
- Previous experience coordinating multiple client projects.
- Stakeholder management skills.
- Highly organized with excellent time management skills.
- Customer-focused.
- Experience with Excel & SAP is highly desirable.
About BSI:
BSI is the world's first national standards organization, with over 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services.
We are committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization.
BSI is conducting face-to-face interviews where possible. If you are invited to a face-to-face interview but prefer to conduct it virtually, please speak to a member of our recruitment team.
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