Accommodation Office Team Leader
4 weeks ago
About us
Mental Health Matters is a leading national charity dedicated to delivering high-quality mental health and social care services. With over 35 years of experience, we have a positive impact on the lives of people living with mental health needs in our local communities. Our services are provided across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.
Our Vision
We strive to create a culture of continuous professional development, fostering a positive and inclusive environment that enables our team members to thrive. Our goal is to provide exceptional service delivery, ensuring compliance with relevant policies and procedures.
About the Role
We are seeking a skilled and experienced individual to join our team as a Helpline Team Leader. As a key member of our leadership team, you will be responsible for overseeing service delivery, monitoring team performance, and implementing strategies for improvement where needed.
Key Responsibilities
• Drive a positive and inclusive culture, fostering continuous professional development.
• Oversee service delivery, ensuring compliance with relevant policies and procedures.
• Monitor team performance, implementing strategies for improvement where needed.
Requirements
• Level 3 Certificate in Counselling or equivalent and have an appropriate qualification in Management, Social Care, or a related field.
• Strong Leadership Skills: Proven experience in managing and developing a team, ideally within a social care, healthcare, or non-profit setting.
What We Offer
We provide a comprehensive benefits package, including competitive salaries, annual leave, occupational sick pay, and access to our Wellbeing Offer. We also offer family-friendly and flexible working arrangements to support a good work-life balance.
How to Apply
Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in the event of a successful application.
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