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School Operations Specialist
2 months ago
We are a vibrant network of accredited online schools, delivering personalized learning to over 1,500 students across the United States. Our certified teachers tailor each student's learning journey, using adaptive learning tools to track progress and allow students to advance at their own pace. Our mastery-based curriculum integrates modern media, literature, engaging projects, interdisciplinary units, and rigorous exercises to keep students motivated and excited about learning.
We are seeking a highly skilled and detail-oriented individual to join our team as a Parent Support Coordinator. As a key member of our school operations team, you will play a crucial role in ensuring smooth school operations while strengthening our relationships with parents.
Key Responsibilities:- Administrative Support: Provide comprehensive support to school leaders, including managing schedules, organizing meetings, and handling tasks related to student enrollment, records, and finance management.
- Parent Engagement: Build and maintain positive relationships between the school and parents. Act as a liaison to address inquiries, resolve issues, and ensure parents are well-informed and involved in their child's education.
- Communication Management: Oversee and contribute to communication channels between school leadership, parents, and teachers. Utilize Customer Relationship Management (CRM) tools and other communication platforms to manage and streamline interactions.
- High-Volume Communication: Comfortably handle a high volume of inquiries and concerns with professionalism and tact.
- Conflict Resolution: Maintain composure and professionalism when dealing with demanding parents, using strong communication skills to pacify situations and ensure positive outcomes.
- Support Services: Collaborate with school assistant principals to address specific needs or concerns regarding the student academic journey.
- Feedback and Improvement: Gather and analyze feedback from parents to identify areas for improvement. Implement strategies to enhance the overall parent experience and tackle emerging challenges.
- Experience in School Administration, Human Resources, or Customer Support is preferred.
- Some proficiency with CRM tools and other communication platforms.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills, including comfort with high-volume communication.
- Proactive, detail-oriented, and able to handle sensitive information with discretion.
- Demonstrated ability to manage and de-escalate challenging situations with grace and a customer-centric approach.
