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Senior AppOps Engineer

2 months ago

Ipswich, Suffolk, United Kingdom ISG Full time
About ISG

ISG is a dynamic global construction services company. We deliver places where people and businesses make memories, forge new experiences, and reach their goals.

Job Title: Senior AppOps Engineer

We are seeking a highly skilled Senior AppOps Engineer to play a critical role in ensuring the seamless operation and optimization of our EVision Application.

Key Responsibilities
  • Ensure a culture of knowledge sharing within the team by sharing insights into the work you have delivered, creating high-quality knowledge articles, and sharing learnings in team environments.
  • Support individuals with their learning journeys, identifying opportunities for people to learn and grow.
  • Collaborate closely with other technical teams, including Service Delivery and our Portfolio teams, to proactively share knowledge of technical solutions.
  • Create and nurture business relationships with third-party partners, Product Owners, and other areas of the business, understanding the impact of technical solutions and desired outcomes.
Daily Role Requirements
  • Deputise for the Lead AppOps Engineer as required to cover absences.
  • Collaborate with Portfolio Strategists, Owners, Architects, and Cloud Infrastructure Engineers to deliver industry-leading application performance.
  • Work to a high degree of accuracy with good attention to detail, resulting in consistent technical configuration and documentation.
  • Promptly and efficiently resolve issues and problems, ensuring they do not reoccur.
  • Develop and maintain robust monitoring solutions tailored specifically to our EVision application, ensuring early detection of issues and anomalies.
  • Contribute to or lead incident response efforts during critical incidents, coordinating with cross-functional teams to restore normal operations swiftly.
  • Champion security best practices within the supported applications, implementing measures to safeguard sensitive data and ensure compliance with regulations.
  • Conduct and create regular audits and assessments to identify and address potential security vulnerabilities.
  • Assume ownership of the ERP application and related Finance Systems, serving as a point of contact for all support-related activities.
  • Contribute to or lead efforts to diagnose and resolve application-related issues, collaborating closely with DevOps squads to implement effective solutions.
  • Manage regular updates as per the vendors' schedule, reviewing release notes and assessing impact.
  • Analyse existing business processes, identify areas for improvement, and propose innovative solutions to streamline operations.
  • Work in an agile environment, participating in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Break down projects into user stories and tasks, estimating effort and providing regular updates on progress.
  • Share insights and best practices with other AppOps team members.
  • Collaborate with cross-functional teams, including cloud engineers, project managers, and business analysts, to deliver projects on time and within budget.
Requirements
  • Strong analytical and problem-solving skills to understand business requirements and translate them into technical solutions.
  • Working experience in similar AppOps roles, with a focus on application support, preferably within ERP applications or similar domains.
  • Proficiency in troubleshooting and resolving application-related issues, with a deep understanding of application architectures and frameworks.
  • Scripting and automation skills are advantageous, with experience in developing tools and scripts to streamline support processes.
  • Excellent problem-solving skills and attention to detail, coupled with the ability to thrive in a fast-paced environment.
  • Familiarity with other enterprise software systems, such as SmartSource, HR (Workday).
  • Familiarity with integration technologies, APIs, and web services for seamless data exchange between systems.
  • Strong communication and collaboration skills to work effectively with stakeholders at all levels and departments, and ability to explain technical concepts to non-technical audiences.
  • Ability to adapt to a fast-paced, dynamic environment and quickly learn innovative technologies and business processes.
  • Experience working in an agile environment, following agile methodologies such as Scrum or Kanban.
Preferred Experience
  • Proven experience as an AppOps Engineer or in a similar role, demonstrating the ability to support, improve, and implement complex business applications.
  • Experience with agile project management tools such as ServiceNow is a plus.
  • Familiarity with DevOps practices and tools for continuous integration and deployment.
  • Experience with cloud technologies, preferably Azure, for scalable and flexible system architecture.
Qualifications
  • AZ104 - Microsoft Azure Administrator Associate, AZ204 - Azure Developer Association desired
About ISG's Benefits
  • Ongoing career development and accredited learning
  • Annual recognition and values awards
  • Global employee assistance program
  • Pension scheme
  • Life assurance
  • Private healthcare including private GP service and mental health pathways
  • Monthly wellbeing allowance
  • Cycle to work scheme
  • Electric vehicle salary sacrifice scheme
  • Industry-leading family-friendly policies
  • Volunteer day
  • Discounts and perks to ensure a great work-life balance