Product Communication Specialist
4 days ago
About People's Partnership:
We're a not-for-profit organisation committed to making the future-saving experience simple for our members. We champion fairness and simplicity, not profit-chasing. Our goal is to create a financial adventure where everyone's a winner, fueled by exceptional service and brought to life by our team members.
This role is for someone who is passionate about improving the way we communicate with our customers to a broad audience, creating engaging, simple and interesting content. You'll use your subject matter expertise to help produce a range of documentation, including user and reference guides, letters, and other formats.
As a Product Communication Specialist, you'll work collaboratively and learn more about product and marketing as part of your role. You'll work closely with Marketing Managers and Product Managers, helping bring their ideas to life and aligning them with each customer journey.
Key Responsibilities:- Translate complex technical information into easy-to-understand content for varied audiences.
- Have a continuous improvement and innovative mindset, challenging the status quo.
- Ensure operations staff have accurate and up-to-date content to use when replying to customers across various contact channels.
- Someone skilled at turning technical content into engaging, easy to understand content for a range of audiences.
- Strong attention to detail, analytical and technical mindset.
- Ability to work with and across other business units.
- Generous pension contributions with an employer contribution of up to 14%.
- Real living wage.
- 25 days starting annual leave allowance (rising with service) plus your birthday off.
- Onsite parking (in Crawley offices).
- Income protection, critical illness cover & death in service insurance.
- Work from abroad policy for all levels.
- Employee healthcare.
- Parental and adoption leave.
- Learning & development opportunities, paid for professional qualifications and study support.
- Travel season ticket loans.
- Subsidised restaurant in our Crawley office.
- Volunteering days and charity payroll giving.
- Onsite gym.
- Ride-to-Work scheme.
- Social clubs and events.
Disability Statement:
We're an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We're committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We're a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best 'you'.
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