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E-commerce Operations Manager

2 months ago

Northallerton, North Yorkshire, United Kingdom The Original Factory Shop Full time

About The Original Factory Shop

We're a leading retailer with a passion for bringing big brands at bargain prices to our customers. With stores nationwide, we're always looking for talented individuals to join our team.

Job Title: Online Fulfilment Manager

We're seeking an experienced Online Fulfilment Manager to join our team in Northallerton. As a key member of our Support Centre, you'll be responsible for ensuring the efficient and accurate fulfillment of online shopping orders.

Key Responsibilities:

• Build strong relationships with stakeholders across the business to drive cross-functional working and collaboration.

• Develop and implement plans to improve productivity, reduce costs, and drive business growth.

• Ensure the Northallerton Fulfilment Centre is fully compliant with trading standards and H&S legislation.

• Collaborate with colleagues to deliver a brilliant customer experience and achieve budget KPIs.

Requirements:

• Proven experience in a managerial or team leader role, preferably in retail or a similar industry.

• Strong communication and interpersonal skills, with the ability to build relationships and work collaboratively.

• Proficient in Microsoft Excel and other Microsoft programs.

• Ability to work efficiently, accurately, and at pace, with a flexible management style and a can-do attitude.

Benefits:

• 31 days holiday (including Bank Holidays)

• Birthday day off

• Colleague discount, including online

• Contributory pension scheme

• Employee Assistance Programme

• Free life insurance