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Field Service Engineer

2 months ago


Liverpool, Liverpool, United Kingdom Medstrom Full time
Field Service Engineer
About Medstrom

At Medstrom, we prioritize our employees and customers, creating a supportive environment where you can thrive. We are seeking a proactive and customer-oriented individual to join our team as a Field Service Engineer.

Since our establishment, we have focused on delivering high-quality products and services that significantly enhance our clients' operations and improve patient outcomes. As an Employee Ownership Trust (EOT), our employees have a stake in our success, fostering a collaborative and rewarding workplace.

Position Overview

As a Field Service Engineer, you will be responsible for the timely and efficient delivery of our products to various client locations, performing first-line fault diagnosis and repairs in accordance with established service level agreements.

Your role will also involve conducting planned preventative maintenance, implementing field modifications, and providing exceptional support for our products under contract.

Key Responsibilities
  • Deliver fully functional products to customer sites
  • Retrieve products post-use for decontamination
  • Perform disinfection, functionality checks, repairs, and electrical safety tests
  • Maintain accurate records of testing, delivery, and collection
  • Manage product stock and spare parts inventory
  • Execute product modifications as necessary
  • Conduct product demonstrations and basic training for staff
  • Ensure a clean and organized work environment

Working hours are 37.5 per week, Monday to Friday, with participation in an on-call rota after training, covering weekends on a rotational basis.

Candidate Profile

To be successful in this role, you should possess or be willing to develop the following:

  • A background in mechanical or electrical fields is advantageous, though not mandatory as comprehensive training will be provided
  • Experience in delivery driving and route planning is preferred
  • A valid UK driving licence is essential

Personal Attributes:

  • A proactive and positive attitude
  • Excellent customer service and communication skills
  • Ability to work independently and adhere to procedures
  • Basic computer skills, including proficiency in email and MS Office
  • Willingness to undergo a DBS check

This role involves manual handling, including lifting and transporting Medstrom products. In addition to competitive compensation and benefits, you will be part of a rapidly growing company that values career development and progression.

Medstrom is an equal opportunities employer, committed to fostering a diverse and inclusive workplace.