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Application Support Analyst

3 months ago

ShorehambySea, West Sussex, United Kingdom Ricardo Full time

Our mission is to foster

a secure and sustainable environment.

Ricardo plc stands as a premier global strategic, environmental, and engineering consultancy. With a legacy of over a century in engineering excellence and a workforce of nearly 3,000 professionals across more than 20 nations, we deliver outstanding expertise in pioneering sustainable solutions across various sectors. Daily, we empower our clients to tackle intricate and evolving challenges, contributing to a safer and more sustainable future.

Role Overview

In this position, you will be responsible for delivering technical assistance to end users, diagnosing and resolving application-related challenges, and ensuring the functionality and availability of applications through vigilant monitoring and proactive upkeep of essential systems within the application suite. We particularly welcome candidates with a strong background in small to medium enterprises (SMEs), where they have developed their skills across a diverse range of technologies such as PowerShell, .NET, SharePoint, SQL, database management, and the Microsoft modern workplace. Ideal candidates will possess substantial experience in a data-centric, engineering, or consulting context and demonstrate a genuine enthusiasm for embracing innovation and adapting to new challenges. The role requires a flexible individual capable of managing multiple responsibilities, smoothly transitioning between tasks, collaborating with various teams, and devising creative solutions to complex problems.

Key Responsibilities

Troubleshooting - Promptly investigate and resolve technical issues reported by users
Collaborate with users to identify underlying causes and provide effective solutions. Technical Assistance - Offer guidance and support to users facing challenges with applications
Provide clear instructions for resolving common issues.
Issue Resolution - Collaborate closely with development teams to address application-related concerns
Implement solutions, including software updates and enhancements.
Documentation - Develop and maintain technical documentation, user manuals, and knowledge base articles to assist users in better understanding and utilizing applications. Monitoring - Track application performance metrics and utilize these insights to proactively address potential issues and enhance performance.
Performance Enhancement - Work with cross-functional teams to identify opportunities for improving application performance
Enhance the overall user experience by optimizing system responsiveness and efficiency.

Essential Skills and Qualifications

Bachelor's degree in Computer Science, Software Engineering, or a related discipline. Experience in application support within a diverse application environment, utilizing various programming languages. Strong understanding of application support best practices. Proficiency in one or more programming/scripting languages (e.g., C#, Java, PowerShell, TypeScript)
Excellent problem-solving and analytical abilities, with a creative mindset to propose innovative solutions and the determination to resolve even the most challenging issues. Strong written and verbal communication skills, enabling effective collaboration with both technical and non-technical stakeholders.

Desirable Skills and Qualifications

Familiarity with cloud computing platforms and their services (e.g., Azure, AWS) Knowledge of Azure DevOps and Application Lifecycle Management (ALM). Experience with large-scale SharePoint deployments (both cloud and on-premises) Understanding of SQL and NoSQL databases and their administrative requirements.

Working Environment

You will be embraced by a workplace culture where every voice is valued. We are a diverse group of thinkers and doers, united in creating an inclusive environment. We will support you in finding your niche.

We encourage you to leverage your passion and expertise to make a meaningful impact through your projects. Your knowledge and drive for change will be crucial in delivering innovative solutions that aid communities worldwide in becoming safer and more sustainable.

Work-Life Balance

We offer flexible work arrangements, whether you prefer working from home, in the office, or a hybrid model. We are open to discussing flexible working options. Wellbeing is central to our culture, enabling employees to thrive and reach their full potential.

Benefits

We want you to feel valued. Your compensation and benefits package will reflect this. You will receive a comprehensive range of benefits, including support for your physical and mental wellbeing.

Diversity, Equality, and Inclusion Commitment

We are an Equal Opportunity Employer, believing in the potential of every individual, and we are committed to helping you realize yours. Our ambitious approach to diversity, equality, and inclusion is outlined here. We value diversity, recognizing that a more varied workforce fosters a richer working environment. Diversity also drives innovation, allowing us to provide our clients with the best consultancy services possible. As part of our commitment to positively and proactively engage with all employees and ensure an inclusive culture, we are recognized as a 'disability confident' employer.

Next Steps

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