Student Success Advisor

2 weeks ago

Birmingham, Birmingham, United Kingdom Global Banking School Full time
Job Title: Student Success Tutor

As a Student Success Tutor at Global Banking School, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be at the heart of this role.

Key Responsibilities:
  • Act as a nominated adviser for a defined group of students, providing guidance and support on academic and IT-related matters.
  • Be the main interface between students and GBS services, ensuring timely and effective communication.
  • Develop and maintain accurate records of student contact and attendance.
  • Identify and report common academic and IT-related issues that may benefit from a pre-emptive solution.
  • Work with academic colleagues to contact students who have not submitted summative assessments and refer to the retention team as appropriate.
  • Assist with the administration of surveys and the collection of results for analysis by the Planning, Information and Delivery department.
  • Support the Registry with induction/enrolment processes as required.
Requirements:
  • Bachelor's degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education.
  • Strongly developed sense of service delivery and customer/student-focused approach.
  • Strong interpersonal skills, including active listening, excellent written and verbal communication.
  • Strong administrative skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
  • Good attention to detail and ability to work well as part of a team.
  • Ability to work under pressure and to deadlines, with a strong customer service ethic.
  • Ability to handle sensitive and personal information with tact and confidentiality.
  • Ability to maintain working relationships and appropriate boundaries.
Additional Information:

The successful candidate will be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, and to their Health and Safety responsibilities to ensure a safe and secure working environment.

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