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Service Desk Analyst
2 months ago
Job Summary:
We are seeking a skilled Service Desk Analyst with Dynamics 365 experience to join our client's dynamic IT team. As a key member of the team, you will provide crucial support during and after the Dynamics 365 implementation, ensuring a seamless transition and optimal system performance.
About the Role:
- Provide technical support and troubleshooting for Dynamics 365 and related Microsoft services
- Collaborate with the IT team to resolve complex technical issues and implement process improvements
- Develop and maintain knowledge of Dynamics 365 and other Microsoft technologies
- Communicate effectively with stakeholders to ensure timely resolution of issues
Requirements:
- Proven experience in a service desk or IT support role
- Strong knowledge of Dynamics 365 from a support perspective
- Familiarity with O365, Windows operating systems, and other Microsoft services
- Hands-on experience with laptop/PC configuration and setup
- Basic understanding of Linux
- Foundational knowledge of Cisco, Ubiquiti, and Aruba networking equipment
- Excellent communication and customer service skills
What We Offer:
- Opportunity to work on exciting projects and support cutting-edge technologies
- Collaborative and dynamic work environment
- Professional development and growth opportunities
Working Arrangements:
- 3 days on-site work required in a Farnborough-based office
