Spa Guest Experience Coordinator

7 days ago


Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time

About the Role

We are seeking a highly skilled Spa Receptionist to provide exceptional customer service and create a warm and welcoming atmosphere for our guests.

Your Key Responsibilities

  • Greet and welcome guests with a smile, ensuring a positive first impression
  • Provide personalized service, offering advice and assistance to enhance the guest experience
  • Upsell treatments, products, and facilities to increase revenue and drive sales
  • Ensure spa procedures are followed, maintaining high standards of cleanliness and safety
  • Collaborate with the team to deliver exceptional service and exceed guest expectations

What We Offer

  • A competitive salary, negotiable dependent on experience
  • Wagestream - access up to 40% of your wages as you earn them each week
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Generous employee discounts
  • Life assurance
  • Bespoke training programmes accessible to all
  • An engaging and supportive work environment

About Us

Aztec Hotel & Spa is a vibrant and dynamic destination, offering a unique blend of relaxation and entertainment. We are committed to delivering exceptional service and creating unforgettable experiences for our guests.



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