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Customer Account Manager

2 months ago

Grangemouth, Falkirk, United Kingdom Elis Full time
About the Role

We are seeking a highly skilled Customer Account Manager to join our team at Elis. As a key member of our sales team, you will be responsible for driving growth and retention of our existing customer portfolio.

Key Responsibilities
  • Develop and implement customer account plans to identify and review future risks and opportunities.
  • Analyse lost business and complaint management data to implement appropriate action.
  • Explore cross-selling opportunities and develop strategies to increase revenue.
  • Act as a lead point of contact for all matters specific to your customers.
  • Understand the needs and future requirements of customers through proactive management.
  • Forecast and track customer metrics to predict trends and highlight opportunities and threats.
  • Discuss outstanding debt issues with customers and agree satisfactory outcomes for both parties.
  • Review the commercial viability of accounts and recommend improvements or additional services.
  • Agree price increases with customers as advised by the company.
Requirements
  • Ability to listen to and influence peer group and department team members.
  • Good attention to detail and the ability to analyse data.
  • Continuously improve the department and/or team.
  • Ability to organise self and others to ensure tasks are carried out in a timely manner.
  • Strong collaboration and influencing skills across departments and sites.
  • Full UK Driver's License.
What We Offer
  • Competitive Salary of up to £33,000.00 DOE plus bonus.
  • 33 days holiday per year.
  • Company Pension.
  • Private Medical.
  • Working with a great team.