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Cafe Team Leader
2 months ago
We're seeking a skilled Team Leader to join our Cafe team, where a dynamic and fast-paced environment awaits. As a proactive and customer-focused individual, you'll play a key role in ensuring seamless daily operations and delivering exceptional customer experiences.
Key Responsibilities- Maintain operational and safety standards to ensure a smooth customer experience.
- Ensure compliance with food safety and hygiene regulations.
- Lead by example, providing excellent customer service and setting a positive tone for the team.
- Oversee cafe operations in the manager's absence, ensuring seamless service delivery.
- Recognize and celebrate team members for providing outstanding service.
- Develop in-depth knowledge of our menu and support the team in doing the same.
- Boost sales by optimizing team placement and ensuring timely service delivery.
- Deliver Health & Safety and Food Safety training to team members.
- Support the Cafe Manager in colleague coaching and development.
- Identify opportunities to enhance customer service and implement improvements.
- Promote an inclusive environment where colleagues feel valued, respected, and safe.
- Background in hospitality, with Team/Shift Leader experience.
- Passion for delivering exceptional customer service.
- Health & Safety and Food Safety knowledge.
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence in using initiative to improve ways of working.
As a valued member of our team, you'll enjoy a range of benefits, including:
- Colleague Clubcard after 3 months service.
- Flexible working options from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services.
- Exclusive deals and discounts website.
- Uniform provided and policies to support you.
- Holiday starting at 28 days (including Bank Holidays).
- Access to colleague networks.
We're proud to be a market leader, committed to doing the little things that matter for our customers and colleagues. Join us and be part of a dynamic team that's passionate about delivering exceptional service and experiences.