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Cafe Team Leader

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Full time
About the Role

We're seeking a skilled Team Leader to join our Cafe team, where a dynamic and fast-paced environment awaits. As a proactive and customer-focused individual, you'll play a key role in ensuring seamless daily operations and delivering exceptional customer experiences.

Key Responsibilities
  • Maintain operational and safety standards to ensure a smooth customer experience.
  • Ensure compliance with food safety and hygiene regulations.
  • Lead by example, providing excellent customer service and setting a positive tone for the team.
  • Oversee cafe operations in the manager's absence, ensuring seamless service delivery.
  • Recognize and celebrate team members for providing outstanding service.
  • Develop in-depth knowledge of our menu and support the team in doing the same.
  • Boost sales by optimizing team placement and ensuring timely service delivery.
  • Deliver Health & Safety and Food Safety training to team members.
  • Support the Cafe Manager in colleague coaching and development.
  • Identify opportunities to enhance customer service and implement improvements.
  • Promote an inclusive environment where colleagues feel valued, respected, and safe.
Requirements
  • Background in hospitality, with Team/Shift Leader experience.
  • Passion for delivering exceptional customer service.
  • Health & Safety and Food Safety knowledge.
  • Effective communication skills.
  • Ability to multitask and adapt to changing priorities.
  • Confidence in using initiative to improve ways of working.
What's in it for You

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Colleague Clubcard after 3 months service.
  • Flexible working options from day one.
  • Retirement savings plan.
  • Life Assurance.
  • Access to free wellbeing services.
  • Exclusive deals and discounts website.
  • Uniform provided and policies to support you.
  • Holiday starting at 28 days (including Bank Holidays).
  • Access to colleague networks.

We're proud to be a market leader, committed to doing the little things that matter for our customers and colleagues. Join us and be part of a dynamic team that's passionate about delivering exceptional service and experiences.