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Store Manager
2 months ago
Moss is a renowned menswear brand with a rich history of over 170 years. Our vision is to be admired for our craft, experience, and sustainability. We strive to be desired by our customers and loved by our people.
We are more than just a menswear brand; we are 'Styling individuals for moments that matter.' Our services extend beyond just men's formal wear, catering to everyone's needs. Whether it's a one-off outfit, elevating daily wardrobe essentials, or creating custom pieces, we're by their side with our expertise and considered clothing made for life.
Our Shared ValuesWe encourage our colleagues to Trust each other, think Creatively, and plan for sustained growth and development. We work Collaboratively and use Agility to forge a clear path ahead, achieving lasting success while leaving a positive impact. Embracing our values strengthens our relationship with our customers and defines our collective identity.
Purpose of the RoleYou will lead all aspects of store performance as an experienced commercial and customer-focused Retail Manager. You will continually guide and motivate colleagues, ensuring they are equipped and committed to delivering a consistent customer journey, creating an environment to succeed. As an ambassador for the Brand, you will be an expert in product, systems, and processes, possessing an entrepreneurial approach and an impressive record of business development and excellent people skills. You will drive a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities- Accountable for store performance, you will showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You will exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
- You will drive high productivity by creating and role-modeling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- You will have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
- You will utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- You will follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
- You will be a key player within the Area and actively support the Area Manager.
- You will oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- You will deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you will recognise this as integral to the Customer experience.
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
