Service Desk Specialist

1 week ago


Bridgend, Bridgend county borough, United Kingdom Sanderson Full time
Service Desk Analyst Opportunity

We are seeking a highly skilled Service Desk Analyst to join our team at Sanderson. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal users.

Key Responsibilities:

  • Respond to end-user inquiries via self-service and phone calls.
  • Provide 1st line support for IT-related issues.
  • Manage and prioritize tickets in the ServiceNow system.
  • Collaborate with the Desktop Team to resolve incidents and requests.
  • Participate in IT projects and implement new software, hardware, and technologies.

Requirements:

  • Excellent customer service and communication skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.
  • Experience with video conferencing equipment and software (e.g. MS Teams).
  • Knowledge of Windows 7/10 and Office 2016.

Desirable Skills:

  • O365
  • SCCM
  • AD
  • Citrix
  • Solid understanding of basic networking principles (TCP/IP, DNS, DHCP).


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