Insurance Claims Specialist

4 weeks ago


West Yorkshire, United Kingdom Adjusting Appointments Limited Full time

Job Summary: Adjusting Appointments Limited is seeking an experienced Property Claims Handler to join our team. As a Property Claims Handler, you will be responsible for managing the claims process with a customer focus, liaising with policyholders, and handling claims from start to finish.

About the Role:

  • Manage the claims process with a customer focus, ensuring that all claims are handled efficiently and effectively.
  • Liaise with policyholders who wish to make a claim for property damage, providing them with clear guidance and support throughout the process.
  • Handle claims from start to finish, including validating policy cover, triaging claims, and negotiating settlements.
  • Work closely with the team to provide support and assistance when required, ensuring that all claims are handled in a timely and efficient manner.
  • Meet key performance indicators (KPIs) and deliver a first-class service to our customers.

About You:

  • Have experience in property claims handling, with a strong understanding of policy wordings and claims procedures.
  • Be a good listener and have excellent communication skills, both verbal and written.
  • Be able to work in a fast-paced environment, prioritizing tasks and managing multiple claims simultaneously.
  • Have a customer-focused approach, with a strong commitment to delivering excellent customer service.
  • Be proactive and able to identify opportunities for improvement, with a willingness to learn and develop new skills.


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