Regional Customer Service Director
1 month ago
We are seeking a highly skilled and experienced Regional Customer Service Director to join our team at Vistry Group PLC. As a key member of our leadership team, you will be responsible for driving the development of operational requirements, processes, and technology to deliver exceptional customer service.
Key Responsibilities:- Lead the Customer Care team, fostering a strong team ethos of accountability and responsibility, with a focus on delivering excellent customer service.
- Develop and implement a customer service improvement plan, aligned with business unit targets, to drive nine-month service improvement.
- Act as the customer champion within the business, driving service improvements throughout the customer journey.
- Ensure all departments are informed and provided with required information to support customer satisfaction and product improvement plans.
- Manage customer service budgets, including day-to-day spend, major defects, and repairs, and ensure contra-charging is applied and reported.
- Oversee the handover from Build to Customer Care, ensuring proactive communication and updates with the progress of issues raised.
- Manage sub-contractors and suppliers, ensuring performance meets required SLAs and contra-charging is applied and reported.
- Ensure statutory requirements are met, working with relevant stakeholders, such as NHBC, gas safety, fire safety, and electrical safety.
- Proven background in delivery of outstanding customer service within the house building industry.
- Strong commercial and financial understanding, with experience of managing budgets and contra-charging.
- Excellent customer and stakeholder management skills, with the ability to communicate effectively with customers, clients, and internal stakeholders.
- Strategic thinker with demonstrated ability to contribute at Board level, with a strong understanding of business operations and customer service.
- Good understanding of Microsoft Office, Excel, Outlook, and Dynamics, with experience of using CRM systems.
Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do, and our partnership-led approach helps us build sustainable communities where they're needed most.
We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process.
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Regional Customer Service Director
1 month ago
Dunston, Staffordshire, United Kingdom Vistry Group PLC Full timeIn a Nutshell…We have an exciting opportunity for a Regional Customer Service Director to join our team within Vistry North Central Midlands, at our Stafford office. As our Regional Customer Service Director, you will be accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of...
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Regional Customer Service Director
1 month ago
Dunston, Staffordshire, United Kingdom CV-Library Full timeIn a Nutshell… We have an exciting opportunity for a Regional Customer Service Director to join our team within Vistry North Central Midlands, at our Stafford office. As our Regional Customer Service Director, you will be accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of...
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Commercial Director
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Dunston, Staffordshire, United Kingdom CV-Library Full timeIn a Nutshell… We have an exciting opportunity for a Commercial Director to join our team within Vistry North Central Midlands, at our office in Stafford. As our Commercial Director, you will direct and lead the commercial strategy of the region whilst leading, inspiring, and motivating the commercial team in order to generate profit. The successful...
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Commercial Director
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Dunston, Staffordshire, United Kingdom Vistry Group PLC Full timeIn a Nutshell…We have an exciting opportunity for a Commercial Director to join our team within Vistry North Central Midlands, at our office in Stafford. As our Commercial Director, you will direct and lead the commercial strategy of the region whilst leading, inspiring, and motivating the commercial team in order to generate profit. The successful...
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