Business Analyst

1 day ago

Milton Keynes, Milton Keynes, United Kingdom Calex UK Full time
About the Role

Calex UK is seeking a highly skilled Business Analyst to join our team at the Volkswagen Group National Learning Centre in Milton Keynes. As a Business Analyst, you will play a crucial role in analysing performance and L&D data from VW systems to identify current progress and opportunities to drive overall performance for the National Learning Centre.

Reporting to the Network Engagement Team Manager, you will work alongside two customer-facing teams, Training and Development Specialists (TDS) and Delegate Support Coordinators, as well as the wider customer experience team. Your focus will be on assisting the Network Engagement Team Manager and wider team to improve the Volkswagen Group Network qualification percentage, achieving the contractual target of successful qualifications and course utilisation.

Key Responsibilities
  1. Analysing investor feedback and performance data to identify opportunities and risks, providing detailed reports and proposing necessary actions to address underperformance or highlight opportunity.
  2. Creating and maintaining a performance forecast, distributed to all relevant stakeholders.
  3. Guarding report requirements for the team, identifying requirements for new reporting and creating briefs for the reporting team to build into our business intelligence tool.
  4. Monitoring existing reports to ensure they continue to provide the correct insight in the right format to support changing business needs.
  5. Coordinating activity that simplifies and automates our outbound contact campaigns, our reporting, and, where possible, our inbound contact management.
  6. Building and maintaining excellent relationships with the wider customer experience team and Brand teams to drive engagement, support business initiatives, and provide insight on network engagement.
About You
  1. Previous experience in a business analysis function or role where this is a predominant requirement.
  2. Commercial awareness, critical thinking, and ability to make decisions and implement at pace.
  3. Highly numerate with experience of performance analysis, scenario planning, and forecasting as well as creation of data-driven strategic planning.
  4. Excellence in creating high-quality reports and presenting them to stakeholders with recommendations.
  5. Range of experience in using tools to build reports, analyse data such as Excel Power Queries, MS Power Automate, Power BI, etc.
  6. Confident to be able to influence stakeholders through presenting information and insight.
  7. Self-motivated and results-driven. Highly adaptable with high resilience and an advocate for change.
  8. Confidence to challenge the status quo and have the resilience to be challenged.
  9. Excellent communication skills.
  10. Excellent organisational skills.
Desired but Not Essential
  1. Understanding/experience of motor trade retail.
  2. Understanding/experience of learning & development service provision.

Calex UK offers a competitive salary of up to £37,000.00 per year, plus car allowance of £328.50 per month, 25 Days Paid Annual Leave, and Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).

Calex UK will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

The successful candidate will be employed by Calex UK and will join an established team at the VWG National Learning Centre in Milton Keynes. The role will involve working in a hybrid environment with at least 60% of time in the National Learning Centre and up to 40% remotely. Time spent in the office may change, and there may be times when it is necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role.

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