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Claims Specialist
2 months ago
We are seeking a skilled Claims Handler to join our established Glasgow team. As a Claims Handler, you will play a crucial role in assessing and evaluating complex claims, ensuring accurate reserve calculations and settlement values.
Key Responsibilities:
- Accurately assess and evaluate complex claims, including reserve calculations and settlement values
- Effectively handle incoming call enquiries and provide a professional service to customers
- Identify complaints and recognize customer expressions of dissatisfaction
- Maintain and develop technical knowledge and expertise
- Maintain key client relationships and escalate relevant issues to senior team members and management as required
Requirements:
- Claim handling experience, preferably from within a Broker or Insurance Office
- Customer services experience demonstrating a professional standard in customer care
- Experience of prioritizing and working to SLAs
- Strong listening and communication skills
- A process-minded, adaptable, and customer-focused attitude
About Us:
HRC Recruitment is an equal opportunities employer, committed to helping grow great careers and great businesses.
