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Head of Client Services

2 months ago

London, Greater London, United Kingdom Fill My Funnel - LinkedIn Ads Agency Full time £40,000 - £50,000

Fill My Funnel, a leading B2B LinkedIn Ads agency, is seeking a seasoned professional to drive client satisfaction and business growth as the Head of Client Services.


Key Responsibilities:

Client Relationship Management:
Develop and nurture strong relationships with key clients, serving as their primary point of contact and ensuring their needs and expectations are met or exceeded.

Account Management:
Oversee multiple client accounts, collaborating with clients to understand their long-term goals and develop strategic plans that identify opportunities for upselling or cross-selling services.

Strategic Planning:
Collaborate with clients to develop strategic plans that align with their goals and objectives, ensuring high-quality services or products are delivered to clients.

Team Leadership:
Lead and mentor account teams, providing guidance and support in client interactions and project execution, fostering a collaborative and high-performance team environment.

Budget Management:
Manage client budgets and financial aspects of projects, ensuring profitability and adherence to financial targets.

Quality Assurance:
Ensure services meet or exceed agreed-upon standards, maintaining high client satisfaction and delivering top-tier services and innovative solutions to clients.

Collaboration:
Work closely with the agency owner and Head of Operations to ensure the team is utilizing processes and are held accountable in line with the client and business expectations.

Passionate about LinkedIn Ads and ready for a fresh challenge in B2B marketing, this role requires a dynamic, strategic, adaptable professional who is deeply invested in digital marketing and ready to lead, collaborate, and enjoy the flexibility of remote work.


Requirements:

Role:
Head of Client Services

Location:
Remote (South Africa or UK-based preferred for occasional meets)

Employment Type:
Full-time