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IT Product Specialist
2 months ago
Embark on a career journey with Guidant Global, where innovation meets impact in the heart of the IT sector. As a pivotal player in our forward-thinking team, you'll harness cutting-edge technology to drive change and propel the UK towards its ambitious net-zero targets.
Key Responsibilities:- Develop a deep understanding of a multichannel contact centre solution (CCaaS) on a functional and technical level, as well as the Customer Services connections process and user journeys.
- Make recommendations for developing new and existing products, staying up-to-date with product roadmaps and releases.
- Map and document interfaces and integrations between systems or products.
- Lead work alongside the Product Owner to clarify user needs, plan implementation, and answer queries through the development process, while understanding and prioritizing conflicting needs.
- Assess impacts and lead design activities for business processes to accommodate the use of the solution.
- Plan, prioritize, manage, execute, and evaluate the implementation of IT solutions to meet business objectives.
About Guidant Global
Guidant Global is a leading provider of IT solutions, dedicated to driving innovation and impact in the heart of the IT sector. Our team is passionate about harnessing cutting-edge technology to propel the UK towards its ambitious net-zero targets.
