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Customer Service Representative

2 months ago

Whitchurch, Shropshire, United Kingdom Lidl Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer satisfaction goals.

Key Responsibilities
  • Customer Service: Provide excellent customer service by responding to customer inquiries, resolving issues, and making recommendations to drive sales and customer satisfaction.
  • Store Maintenance: Maintain a clean and organized store environment by restocking shelves, facing merchandise, and performing other tasks as needed.
  • Teamwork: Work collaboratively with colleagues to achieve sales and customer satisfaction goals, and provide support to other team members as needed.
  • Merchandising: Expertly merchandise and maintain our middle aisles of Non-Food products, and proactively keep the bakery topped up by baking fresh goods.
Requirements
  • Experience: Experience working in a fast-paced retail environment.
  • Customer Service Skills: Excellent customer service skills, with the ability to respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Flexibility: Flexibility to start a shift early or finish late, and to work a variety of schedules including weekends and holidays.
  • Positive Attitude: A positive approach to changing priorities, and a drive and passion to work hard and make your store a success.
What We Offer
  • Competitive Pay: Competitive hourly pay rate based on equal opportunity and pay structures.
  • Benefits: 30-35 days holiday (pro rata), 10% in-store discount, pension scheme, and enhanced family leave.
  • Opportunities for Advancement: Opportunities for advancement and career growth within the company.