Senior IT Infrastructure Engineer

7 days ago

Birmingham, Birmingham, United Kingdom Adria Solutions Full time

Job Summary:

We are seeking an experienced Senior IT Engineer to join our IT team at Adria Solutions, focusing on internal operations and collaboration systems. This role is essential for maintaining and improving our IT infrastructure, which supports our domestic and international offices and remote workers.

Key Responsibilities:

  • Manage internal IT, networking, and cloud-hosted services to ensure seamless operations and high levels of security.
  • Create and maintain systems architecture documentation to ensure transparency and ease of maintenance.
  • Ensure the security of data, networks, and backup systems to protect our company's assets.
  • Lead hardware and software upgrades to ensure our IT infrastructure remains up-to-date and efficient.
  • Troubleshoot and resolve system issues strategically to minimize downtime and maximize productivity.
  • Assess new technologies and conduct cost/benefit analyses to inform IT decision-making.
  • Oversee IT budgeting and manage the IT Helpdesk System to ensure effective resource allocation.

Requirements:

  • Extensive experience in senior IT roles, including network administration and troubleshooting.
  • Expertise in managing Cisco network environments and ensuring high levels of security.
  • Familiarity with the Apple ecosystem, managing macOS and iOS devices with Jamf.
  • Experience with Google Workspace, Okta, Atlassian products, Zoom, and other cloud IT systems.
  • Proficiency in cloud-based IT service management, particularly AWS infrastructure.
  • Strong understanding of VPN, DNS, DHCP, LANs/VLANs, and firewall management (preferably Palo Alto).
  • Skilled in IT ticketing systems management and record-keeping.

Desirable Qualifications:

  • Apple certifications (e.g., ACSP), Jamf training, or equivalent.
  • Okta Essentials training and certification.
  • CCNP and/or CCNA certification or similar.
  • Linux qualifications/certifications.
  • Knowledge of ISO 27001 and other security standards.
  • ITIL V3 Foundation certification.
  • Experience managing Zoom services.

Benefits:

  • 25 days holiday, plus Bank Holidays.
  • Hybrid working (office and remote).
  • Tech set-up (MacBook).
  • Flexible working arrangements.
  • Supported Pension Scheme.
  • Life assurance at four times the salary.
  • Private Medical Insurance.

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