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IT Support Specialist

2 months ago


Glasgow, Glasgow City, United Kingdom In Technology Group Limited Full time
Internal IT Support Role

We are seeking a skilled and experienced Internal IT Support professional to join our team at In Technology Group Limited. This is a fantastic opportunity to work closely with our teams across the business and deliver hands-on technical support.

About the Role

As the Internal IT Support, you will be responsible for providing day-to-day technical assistance to staff, troubleshooting hardware and software issues, and maintaining our company's IT infrastructure. You will manage user accounts, provide system updates, and ensure the smooth running of all IT operations within the office.

Main Responsibilities
  • Troubleshoot and resolve hardware and software issues
  • Manage user accounts and permissions (Active Directory)
  • Perform system updates and software installations
  • Monitor and maintain network performance and security
  • Set up and configure new equipment (PCs, printers, etc.)
  • Ensure backup and recovery processes are followed
  • Provide technical support to employees across departments
  • Manage antivirus and security protocols
Requirements
  • Microsoft Office 365
  • Windows 10/11
  • Active Directory
  • Basic networking (LAN/WAN)
  • Hardware troubleshooting (desktops, printers, etc.)
  • Software installations and updates
  • Backup and recovery solutions
  • Antivirus and security software management
What We Offer
  • Salary of £28,000
  • Pension scheme
  • 23 days annual leave plus bank holidays
  • Supportive working environment with opportunities for growth